Need a hand with Y3LO? Found a bug? Want a feature?
The fastest way to reach us is [email protected]. We typically reply within 24 hours.
How do I delete my account?
Email us with subject "delete my account" and your handle. We erase everything within 7 days.
I lost my streak when I switched phones.
Your handle is local to each device. If you sign in with the same handle on a new device we'll reconnect to your server-side data. If your handle was different, email us and we'll merge.
The chain says it's "@someoneelse's turn" — but they never play.
After 24 hours without a response the chain expires automatically. Open chains (no specific recipient) are pickup-able by anyone except the most recent puncher.
Where do my photos go?
They're stored on Cloudflare R2 attached only to the chain they belong to. We do not share photos beyond the chain participants. See our Privacy Policy.
How do I leave a crew?
Bingo tab → "leave crew". Your historical cards are kept on the server in case you rejoin.
I want to use a real domain to share with my mum.
Send any of these — they all work: y3lo.com, www.y3lo.com.